Transfer domain names from GoDaddy to Support Data Inc (eNom)

Overview

This page takes you step by step through the procedure for transferring a domain away from Go Daddy and into an account at with Support Data Inc (eNom)

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.

Transfer Task 1: Verify that the domain name is eligible for transfer

To make sure your domain name can be transferred, check the following:

  • The domain name has been registered for at least 60 days, and has been at Go Daddy for at least 60 days.
  • The Registrant contact information has not changed for at least 60 days.
  • The domain name is not in "client update prohibited" status.

Transfer Task 2: Update Administrative contact information

Before you can transfer a domain, the Administrative contact information (especially the email address) must be up-to-date at Go Daddy, because the Administrative contact receives the transfer request and okays the transfer.

Note: Go Daddy regards any changes to the Registrant contact information to be an "internal transfer" and will reject any transfer requests for 60 days after changes to the Registrant contact information. We recommend that you leave Registrant contact information as-is at Go Daddy. As long as either the Registrant or Admin email address is correct and you're using the Auto Verification method, you can make any needed changes once the domain name has successfully transferred to Support Data Inc (eNom).

To update the Administrative contact at Go Daddy:

  1. Log on to your account at GoDaddy.com.
  2. On the "Domains" menu, click "My domain names".
  3. Click the domain name you want to transfer.
  4. If the Administrative contact information is incorrect, click the "edit" link next to the Administrative contact at the bottom of the page.
  5. Update the Administrative contact information and click "OK".

Transfer Task 3: Obtain the authorization code or retag the domain name

Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.

To transfer a .com, .net, .org, .info, or .biz domain name, obtain the authorization code from Go Daddy:

  1. On the "My domain names" page, click the domain you want to transfer.
  2. In the "Authorization Code" section, click "Send by email".
  3. Click "OK".

To retag a .uk domain name:

  • Contact Go Daddy and ask them to retag the domain name to ISP tag Support Data Inc (eNom).
  • Alternatively, you can retag/detag directly through Nominet, for a fee.
  • When you transfer a .uk domain name, use the Auto verification transfer method.
  • You can submit the transfer requests to Support Data Inc (eNom) and Go Daddy in any order.
  • If you submit the transfer request to Support Data Inc (eNom) first, you must submit the request to Go Daddy within a week.
  • If you submit the transfer request to Go Daddy first, you must submit the request to Support Data Inc (eNom) by the next 8th day of the calendar month.

Transfers of TLDs other than those named above do not require any codes or tags.

Transfer Task 4: Unlock the domain name

Before you can transfer a domain name away from Go Daddy, it must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domain names.

To unlock:

  1. On the "My domain names" page, click the domain name you want to transfer.
  2. In the "Settings" section, next to the "Locked" status, click "Change".
  3. Select "Unlock" and click "OK".

Transfer Task 5: Transfer the domain name to Support Data Inc (eNom)

Once you have prepared the domain name at Go Daddy, you're ready to transfer to Support Data Inc (eNom).

To transfer your domain name to Support Data Inc (eNom):

  1. Visit: https://supportdatainc.com/cart.php?a=add&domain=transfer.
  2. After you have made a successful purchase, the domain name contacts will recive an email.
  3. When the domain name contacts receive email from Support Data Inc (eNom) asking them to approve the transfer, do so by following the instructions in the email.

If Your Transfer Is Rejected: ICANN rules regarding transfer rejections

If your transfer is rejected, reviewing ICANN transfer rules may help you correct the reasons for rejection or you may open a support ticket at: https://supportdatainc.com/submitticket

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