Offering 24x7x365 redundant monitoring capabilities from server-oriented response centers in each city, as well as centralized network monitoring from the Network Operations Center (NOC). The NOC has Cisco-certified technical support on duty at all times to rapidly respond to any network problem. In the event of some sort of natural disaster that could affect our headquarters facility in Houston, the NOC is able to transfer operations in another location before the disaster actually manifests itself.
The NOC leverage state-of-the-art network monitoring software combined with highly defined monitoring and escalation procedures to ensure the highest standards for security, reliability, performance and systems availability. The NOC Staff Monitors:
Our redundant network cores in all of our data centers: if a router or high-level network appliance goes down for any reason, there is no loss of service
The multiple cross-connects between our data centers: if any multi-gigabit connection becomes unavailable, traffic automatically re-routes to the remaining connections. No datacenter has less than two connections.
The speed and performance of our network routes: analyzing and optimizing when necessary