Migrating Email Accounts from one cPanel server to another

This article deals with ways of how email accounts can be transferred to us. For specific queries, please open a support ticket with our helpdesk.

 

cPanel Transfers

If the email was previously hosted within a cPanel account, then a full cPanel account migration is the best option. This migrates everything (files, databases, emails) over to our servers.

To carry out a full cPanel migration, please contact support with:

  • domain name
  • server IP address of the source server
  • cPanel username and password of the account on the source server.


We can then fetch a backup for you. Please do not create the domain on our server first, as this will create a incompatibility with the backup restore.

 

POP3 (download to PC)

If you are accessing emails via POP3 and download emails to your PC/Mac, then these locally stored emails won't be affected by a server migration.

SETTING UP EMAILS ON OUR SERVERS

  1. Log into your site's cPanel account on our server and go to "Email Accounts".
  2. Enter the email address details and click "create". If you enter the same password as you are using currently, then you won't need to update your mail program (eg Outlook).
  3. Repeat for all email addresses in use. For forwarder rules, return to the main cPanel screen and go to "Forwarders".

DURING THE DNS CHANGE


However, during the DNS change emails can go either to the old or the new server. To ensure that you don't miss out on any emails, you have the following 3 options:

  1. set up a forwarder rule on your old server to forward emails to a non-domain based email (such as gmail, yahoo etc).
  2. or check your email on the old server via webmail on a URL not linked to your domain name (ask your previous host if in doubt)
  3. or you can also configure your mail program such as Outlook to connect to a specific server by modifying the hostname to the server name rather than the domain name. For details of your old server name please contact your previous host.

 

IMAP

If you are using IMAP, then email is stored on the server.

SETTING UP EMAILS ON OUR SERVERS

  1. Log into your site's cPanel account on our server and go to "Email Accounts".
  2. Enter the email address details and click "create". If you enter the same password as you are using currently, then you won't need to update your mail program (eg Outlook).
  3. Repeat for all email addresses in use. For forwarder rules, return to the main cPanel screen and go to "Forwarders".


COPYING EMAILS FROM THE SOURCE TO TARGET SERVER

To copy the emails from one server to the other:

  1. Drag the IMAP folders outside of the IMAP structure
  2. Initiate the DNS change
  3. After 24-48 hours when the DNS change has taken effect, drag the IMAP folders back into the IMAP structure. This will then upload all emails to our servers.


DURING THE DNS CHANGE

However, during the DNS change emails can go either to the old or the new server. To ensure that you don't miss out on any emails, you have the following 3 options:

  • set up a forwarder rule on your old server to forward emails to a non-domain based email (such as gmail, yahoo etc).
  • or check your email on the old server via webmail on a URL not linked to your domain name (ask your previous host if in doubt)
  • or you can also configure your mail program such as Outlook to connect to a specific server by modifying the hostname to the server name rather than the domain name. For details of your old server name please contact your previous host.

 

 

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